In late June 2021, the Boards of IFC and MIGA approved a new Policy for the Compliance Advisor Ombudsman (CAO), ensuring people’s access to a predictable and transparent complaints process, with an increased focus on outcomes for communities, IFC/MIGA clients, and other stakeholders. IFC is delivering on a series of accountability and transparency reforms, including in response to the External Review on IFC’s environmental and social (E&S) accountability.
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